These terms and conditions (GTC) apply generally to all hotel guests and agencies that does not have a written contract for the provision of services concluded. By sending binding orders to the Hotel, the Guest expresses his consent to these GTC.
První Villa Cafe s.r.o., Id: 06530524, with its registered office at Zacpalova 1, 794 01 Krnov, is a company registered in the Commercial Register kept by the Regional Court in Ostrava in section C, insert 72247.
When starting a business relationship, he gives to the Hotel only his contact details, which are necessary for smooth processing of the order, or data he wants to have listed on purchase documents. The legal relations between the Hotel and the Guest which are not explicitly regulated these GTC are governed by the relevant provisions of Act no. c 89/2012 Coll., Civil Code, as amended, as well as related regulations.
RESERVATION AND ORDER OF SERVICES
Room or room reservations can be arranged by phone, e-mail and others partners who arrange accommodation. It is possible to order services via the official website of the Hotel at www.villacafe.cz by filling in online booking form.
The reservation is considered valid and binding if the Hotel confirms it in writing. The reservation is completed by payment / credit card or by paying a deposit of one night according to the number of rooms booked. Individual conditions can be set.
When the Hotel or Guest does not meet the conditions set out in point 2, the hotel does not have to provide accommodation.
The hotel reserves the right to change the conditions for reservations during the increased period prices, which are listed on the official website in the Price List section. When reservations is made in such period of increased prices the guest agrees to these conditions.
The information provided on the booking confirmation is binding for both parties, that is, for the Hotel and also for the Guest.
PRICES, CANCELLATION AND PAYMENT TERMS
The price is per room per night, including breakfast, unless you choose otherwise.
The price of accommodation includes VAT in the amount of 10% and city tax. These charges are required by law.
The landlord will not charge any cancellation fees when canceling the stay due to unavoidable events only (so-called force majeure).
A cancellation fee will not be charged if the stay is canceled by landlord.
In case of premature termination or interruption of stay without fault on the part of the landlord, the landlord does not have the obligation to return the price paid for the stay, nor its proportion. However, the landlord may, for particular reasons, proceed differently from this provision.
Cancellation conditions apply to the cancellation of accommodation by the Client. Cancellations can only be made in writing to the email address: firstname.lastname@example.org
Unless otherwise stated, the cancellation policy is governed by the following rules:
In case of cancellation, the Hotel reserves the right to apply Cancellation Policy:
50% of the price of the stay if it is canceled less than 14 days before arrival for a stay,
100% of the price if the guest does not show up.
If the guest arbitrarily cancels part of the stay or does not consume any of the already paid services, he is not entitled to financial compensation. In case of cancellation of already ordered services the accommodation facility reserves the right to apply cancellation conditions by crediting to debit of the guest’s account under the following conditions: 100% of the price of unused services, if they are canceled less than 24 hours before their use.
Payment by bank transfer is only possible with the consent of the Hotel.
Accommodation can be paid in cash, we accept the currency CZK and EUR. Or also by credit / payment card, where the amount in CZK will be charged.
According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received amount with the tax administrator online, in the case of technical failure within 48 hours at the latest.
The Hotel reserves the right to pre-authorize the Guest card up to the total amount for accommodation.
RIGHTS AND OBLIGATIONS OF THE GUEST
The guest has the right to use booked spaces and its equipment, as well as common area equipment.
The Guest uses the premises and equipment of the Hotel with regard to normal wear and tear and eventual damages caused by the Guest he is obliged to pay for immediately.
The Guest is obliged to report about any defects or deficiencies in time so a correction could be arranged.
The Guest is obliged to pay all costs associated with the use of Hotel services, including additional services, no later than on the day of his departure unless otherwise agreed.
The guest may withdraw from the contract on the basis of cancellation conditions or in the case that the Hotel has not provided the Guest with the previously agreed services corresponding to Hotel’s standard.
RIGHTS AND OBLIGATIONS OF THE HOTEL
The hotel is obliged to provide accommodation for the Guest on the basis of pre-agreed services that meet the standard of the Hotel.
In case that the Hotel cannot accommodate the Guest on the basis of a pre - created and confirmed reservations, The hotel has an obligation to provide the guest with adequate accommodation in another device.
SECURITY AND PROTECTION OF INFORMATION
The seller declares that all data subject to the regime of Act No. 101/2000 Sb. on the protection of personal data, are confidential, will only be used to carry out performance of the contract with the buyer and will not be otherwise disclosed, provided to a third party.
These conditions are valid from 1.11.2017 and the Hotel reserves the right to change them and the Guest is obliged to abide by these current conditions. These business the conditions are governed by the laws of the Czech Republic.
The hotel collects the personal data of the Guest only for the time strictly necessary until termination of the provision of the agreed services and does not provide this data to third parties.